Privacy Policy
Last updated: July 2026
Ding Dong Lounge (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect information when you visit our website, purchase tickets, become a Super Member, contact us, or interact with our services.
Information We Collect
We may collect personal information including:
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your name
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email address
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phone number (where provided)
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billing and payment information (processed through secure third-party payment providers)
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ticket purchase information
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membership details
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event preferences and communication preferences
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information you provide when contacting us
We may also collect technical information such as your IP address, browser type, device information and website usage data through cookies and analytics tools.
How We Use Your Information
We may use your information to:
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process ticket purchases and memberships
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send booking confirmations and important event information
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communicate venue updates, gig announcements, offers and promotions (where you have opted in)
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manage Super Member benefits
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respond to enquiries
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improve our website, services and customer experience
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meet legal and regulatory obligations
Marketing Communications
If you subscribe to our mailing list, we may send you updates about upcoming events, ticket releases, promotions and venue news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party providers who help us operate our business, including:
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ticketing and booking platforms
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payment providers
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email marketing services
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website hosting and analytics providers
These providers are only permitted to use your information to provide services on our behalf.
We may also disclose information where required by law or where necessary to protect the safety, rights or property of our customers, staff or venue.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and measure website performance.
You can manage cookie settings through your browser settings.
Keeping Your Information Secure
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.
However, no online system can be guaranteed to be completely secure.
Accessing or Updating Your Information
You may request access to personal information we hold about you or ask us to correct inaccurate information.
To make a request, contact us at:
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date.
Contact Us
If you have questions about this Privacy Policy, please contact:
Ding Dong Lounge
26 Wyndham Street
Auckland CBD, Auckland 1010
New Zealand